Shipping and Returns Policy

Last updated 29/09/2026

#jmr{–p:#4A2B5F;–pd:#2E1B3D;–g:#C9962E;–ink:#241730;–mut:#6B5C77;–ln:#EDE6F2;font-family:Quicksand,sans-serif;color:var(–ink)} #jmr *{box-sizing:border-box} #jmr h1,#jmr h2{font-weight:700;line-height:1.2;margin:0;color:var(–ink)} #jmr .jmr-ic{display:inline-grid;place-items:center;width:44px;height:44px;border-radius:13px;flex:0 0 auto} #jmr .jmr-ic svg{width:22px;height:22px;display:block} #jmr .jmr-ic.s{width:28px;height:28px;border-radius:9px}#jmr .jmr-ic.s svg{width:15px;height:15px} #jmr .p{background:linear-gradient(140deg,#5B3573,#3A2050)} #jmr .gd{background:linear-gradient(140deg,#D9A93F,#B8801F)} #jmr .gr{background:linear-gradient(140deg,#31A85F,#1E7A46)} #jmr .rd{background:linear-gradient(140deg,#D2605C,#B23B3B)} #jmr .gl{background:rgba(255,255,255,.16);border:1px solid rgba(255,255,255,.3)} #jmr .jmr-hero{display:grid;grid-template-columns:1.5fr 1fr;gap:34px;background:linear-gradient(125deg,#3B2150,#4A2B5F 45%,#6C3E72);border-radius:24px;padding:40px;color:#fff;position:relative;overflow:hidden} #jmr .jmr-hero:after{content:””;position:absolute;inset-inline-end:-70px;top:-70px;width:280px;height:280px;border-radius:50%;background:radial-gradient(circle,rgba(217,169,63,.34),transparent 70%)} #jmr .jmr-eb{font:700 12px Quicksand;letter-spacing:.15em;text-transform:uppercase;color:#E7C878;margin:0 0 12px} #jmr .jmr-hero h1,#jmr .jmr-hero h2{font-size:42px;color:#fff} #jmr .jmr-sub{margin:12px 0 0;font-size:16.5px;line-height:1.65;color:#EFE4F5;max-width:520px} #jmr .jmr-chips{list-style:none;margin:22px 0 0;padding:0;display:flex;flex-wrap:wrap;gap:9px} #jmr .jmr-chips li{display:flex;align-items:center;gap:9px;background:rgba(255,255,255,.11);border:1px solid rgba(255,255,255,.2);border-radius:999px;padding:6px 15px 6px 7px;font:700 13.5px Quicksand;color:#fff} #jmr .jmr-acts{display:flex;flex-wrap:wrap;gap:11px;margin-top:24px} #jmr .jmr-btn{display:inline-flex;align-items:center;gap:9px;padding:14px 22px;border-radius:13px;font:700 15px Quicksand;text-decoration:none!important;transition:.18s;border:1.5px solid transparent} #jmr .jmr-btn svg{width:19px;height:19px;flex:0 0 auto} #jmr .jmr-btn.gold{background:linear-gradient(140deg,#D9A93F,#B8801F);color:#fff!important;box-shadow:0 8px 22px rgba(184,128,31,.35)} #jmr .jmr-btn.gh{background:transparent;color:#fff!important;border-color:rgba(255,255,255,.42)} #jmr .jmr-btn:hover{transform:translateY(-2px)} #jmr .jmr-track{background:#fff;border-radius:18px;padding:24px;align-self:start;box-shadow:0 18px 40px rgba(20,8,30,.28)} #jmr .jmr-track h2{font-size:19px;display:flex;align-items:center;gap:10px} #jmr .jmr-track p{font-size:13.8px;color:var(–mut);line-height:1.6;margin:10px 0 14px} #jmr .jmr-track a{display:inline-flex;align-items:center;gap:8px;background:var(–pd);color:#fff!important;border-radius:11px;padding:12px 20px;font:700 14px Quicksand;text-decoration:none!important} #jmr .jmr-trust{list-style:none;display:grid;grid-template-columns:repeat(4,minmax(0,1fr));gap:14px;margin:16px 0 0;padding:0} #jmr .jmr-trust li{display:flex;align-items:center;gap:13px;background:#fff;border:1px solid var(–ln);border-radius:16px;padding:16px 18px;min-height:86px} #jmr .jmr-trust b{display:block;font-size:14.5px;line-height:1.3} #jmr .jmr-trust i{display:block;font-style:normal;font-size:12.8px;color:var(–mut);margin-top:3px} #jmr .jmr-grid{display:grid;grid-template-columns:255px 1fr;gap:30px;margin-top:26px;align-items:start} #jmr .jmr-toc{position:sticky;top:110px;background:#fff;border:1px solid var(–ln);border-radius:18px;padding:20px} #jmr .jmr-toc p{margin:0 0 12px;font:700 11.5px Quicksand;letter-spacing:.14em;text-transform:uppercase;color:var(–mut)} #jmr .jmr-toc a{display:block;padding:9px 12px;border-radius:10px;font:600 14.2px Quicksand;color:var(–ink);text-decoration:none!important;border-inline-start:2.5px solid transparent} #jmr .jmr-toc a:hover{background:#FAF8FC} #jmr .jmr-toc a.on{background:#F5EFF9;border-inline-start-color:var(–g);color:var(–p);font-weight:700} #jmr .jmr-card{background:#fff;border:1px solid var(–ln);border-radius:18px;padding:28px 30px;margin-bottom:18px} #jmr .jmr-card h2{font-size:24px;margin-bottom:12px} #jmr .jmr-card p{font-size:15.4px;line-height:1.72;color:#4B3F56;margin:0 0 11px} #jmr .jmr-cols{display:grid;grid-template-columns:1fr 1fr;gap:16px;margin-top:6px} #jmr .jmr-col{border-radius:15px;padding:20px} #jmr .jmr-col.ok{background:#F3FAF6;border:1px solid #CFEBDB} #jmr .jmr-col.no{background:#FDF5F5;border:1px solid #F3D8D8} #jmr .jmr-colh{display:flex;align-items:center;gap:10px;margin:0 0 12px;font:700 16px Quicksand} #jmr .jmr-col.ok .jmr-colh{color:#1E7A46}#jmr .jmr-col.no .jmr-colh{color:#B23B3B} #jmr .jmr-col ul{list-style:none;margin:0;padding:0} #jmr .jmr-col li{position:relative;padding:6px 0 6px 26px;font-size:14.3px;line-height:1.55;color:#4B3F56} #jmr .jmr-col li:before{position:absolute;left:0;top:6px;width:16px;height:16px;border-radius:50%;display:grid;place-items:center;font:700 10px Quicksand;color:#fff} #jmr .jmr-col.ok li:before{content:”2713″;background:#2E9E5B} #jmr .jmr-col.no li:before{content:”2715″;background:#C05350} #jmr .jmr-note{display:flex;gap:12px;align-items:flex-start;background:#FFFBF2;border:1px solid #F0E0BC;border-inline-start:4px solid var(–g);border-radius:13px;padding:16px 18px;margin-top:16px!important;font-size:14.3px;line-height:1.62;color:#5A4A2E} #jmr .jmr-checks{list-style:none;display:grid;grid-template-columns:1fr 1fr;gap:6px 20px;margin:8px 0 0;padding:0} #jmr .jmr-checks li{position:relative;padding:6px 0 6px 26px;font-size:14.3px;color:#4B3F56} #jmr .jmr-checks li:before{content:”2713″;position:absolute;left:0;top:7px;width:16px;height:16px;border-radius:50%;background:#2E9E5B;color:#fff;font:700 10px Quicksand;display:grid;place-items:center} #jmr .jmr-steps{list-style:none;display:grid;grid-template-columns:repeat(3,1fr);gap:14px;margin:6px 0 0;padding:0} #jmr .jmr-steps li{background:#FAF8FC;border:1px solid var(–ln);border-radius:15px;padding:20px} #jmr .jmr-steps b{display:block;margin:12px 0 5px;font-size:15.5px} #jmr .jmr-steps i{font-style:normal;font-size:13.5px;color:var(–mut);line-height:1.55} #jmr .jmr-ways{display:grid;grid-template-columns:repeat(3,1fr);gap:14px;margin-top:8px} #jmr .jmr-way{display:block;background:#FAF8FC;border:1px solid var(–ln);border-radius:15px;padding:20px;text-decoration:none!important;transition:.18s} #jmr .jmr-way:hover{border-color:var(–p);transform:translateY(-3px)} #jmr .jmr-way b{display:block;margin:12px 0 5px;font-size:15px;color:var(–ink)} #jmr .jmr-way i{font-style:normal;font-size:13.2px;color:var(–mut);line-height:1.5;display:block} #jmr details{border:1px solid var(–ln);border-radius:13px;margin-bottom:10px} #jmr summary{cursor:pointer;padding:15px 18px;font:700 15.4px Quicksand;list-style:none;display:flex;justify-content:space-between;gap:14px;align-items:center} #jmr summary::-webkit-details-marker{display:none} #jmr summary:after{content:”+”;color:var(–g);font-size:22px;font-weight:700;line-height:1} #jmr details[open] summary:after{content:”2013″} #jmr details p{padding:0 18px 16px;margin:0} #jmr .jmr-cta{background:linear-gradient(125deg,#2E1B3D,#4A2B5F 60%,#6C3E72);border-radius:20px;padding:36px;text-align:center;color:#fff} #jmr .jmr-cta h2{color:#fff;font-size:26px} #jmr .jmr-cta p{color:#DCCBE6;font-size:15.5px;margin:10px auto 20px;max-width:520px} #jmr .jmr-acts.c{justify-content:center} #jmr[dir=rtl]{direction:rtl;text-align:right} #jmr[dir=rtl] .jmr-col li,#jmr[dir=rtl] .jmr-checks li{padding:6px 26px 6px 0} #jmr[dir=rtl] .jmr-col li:before,#jmr[dir=rtl] .jmr-checks li:before{left:auto;right:0}#jmr[dir=rtl] .jmr-btn.gold svg,#jmr[dir=rtl] .jmr-cta svg{transform:scaleX(-1)} @media(max-width:980px){#jmr .jmr-hero{grid-template-columns:1fr;padding:26px}#jmr .jmr-hero h1,#jmr .jmr-hero h2{font-size:30px}#jmr .jmr-grid{grid-template-columns:1fr}#jmr .jmr-toc{display:none}#jmr .jmr-trust{grid-template-columns:1fr 1fr}#jmr .jmr-cols,#jmr .jmr-steps,#jmr .jmr-ways,#jmr .jmr-checks{grid-template-columns:1fr}} @media(max-width:560px){#jmr .jmr-trust{grid-template-columns:1fr}} /* FIX: damaged pre-footer trust band (white icons, even grid) */ .jm-trust > .jm-wrap{display:grid!important;grid-template-columns:repeat(4,minmax(0,1fr))!important;gap:10px 18px!important;align-items:stretch!important;padding:22px 26px!important} .jm-trust .jm-t{display:flex!important;align-items:center!important;gap:14px!important;min-height:64px!important;padding:10px 14px!important;border-radius:14px!important;background:rgba(255,255,255,.05)!important;border:1px solid rgba(255,255,255,.09)!important;min-width:0} .jm-trust .jm-t > i,.jm-trust .jm-t > span:first-child{flex:0 0 42px!important;width:42px!important;height:42px!important;border-radius:12px!important;display:grid!important;place-items:center!important;background:linear-gradient(140deg,#6B4483,#3A2050)!important;border:1px solid rgba(255,255,255,.16)!important;color:#fff!important} .jm-trust .jm-t svg,.jm-trust .jm-t svg *{fill:#fff!important;stroke:#fff!important;color:#fff!important} .jm-trust .jm-t svg{width:20px!important;height:20px!important} @media(max-width:980px){.jm-trust > .jm-wrap{grid-template-columns:repeat(2,minmax(0,1fr))!important}} @media(max-width:560px){.jm-trust > .jm-wrap{grid-template-columns:1fr!important}}.entry-header,h1.entry-title,.ast-single-post-order{display:none!important}#jmr .jmr-track a{white-space:nowrap}#jmr .jmr-track a svg{width:17px;height:17px}#jmr .jmr-btn span{white-space:nowrap}(function(){function jmrSet(l){var r=document.getElementById(“jmr”);if(!r){return;}r.setAttribute(“dir”,l===”ar”?”rtl”:”ltr”);r.setAttribute(“lang”,l);var els=r.querySelectorAll(“[data-en]”);for(var i=0;i-1||bc.indexOf(“translatepress-ar_”)>-1){jmrSet(“ar”);}}if(document.readyState===”loading”){document.addEventListener(“DOMContentLoaded”,jmrDetect,false);}else{jmrDetect();}document.addEventListener(“click”,function(e){var t=e.target;if(!t||!t.getAttribute){return;}var l=t.getAttribute(“data-l”);if(!l){return;}jmrSet(l);},false);})(); {“@context”:”https://schema.org”,”@type”:”FAQPage”,”mainEntity”:[{“@type”:”Question”,”name”:”How long do I have to return an item?”,”acceptedAnswer”:{“@type”:”Answer”,”text”:”5 days from the delivery date, as long as the product is unused, unopened and in its original packaging with proof of purchase.”}},{“@type”:”Question”,”name”:”Can I return an opened perfume or skincare product?”,”acceptedAnswer”:{“@type”:”Answer”,”text”:”No, unless it arrived damaged, defective or incorrect. This is for hygiene and product safety.”}},{“@type”:”Question”,”name”:”Can I exchange instead of getting a refund?”,”acceptedAnswer”:{“@type”:”Answer”,”text”:”Yes, within the same 5-day window and subject to stock.”}},{“@type”:”Question”,”name”:”I paid cash on delivery, how do I get my money?”,”acceptedAnswer”:{“@type”:”Answer”,”text”:”Our support team contacts you after inspection to arrange the refund.”}},{“@type”:”Question”,”name”:”What if my item arrived damaged?”,”acceptedAnswer”:{“@type”:”Answer”,”text”:”Contact us within 7 days of delivery with photos and we will arrange a replacement or refund at no extra cost.”}}]} {“@context”:”https://schema.org”,”@type”:”MerchantReturnPolicy”,”name”:”Jmaloo Beauty Returns Policy”,”url”:”https://jmaloo.com/shipping-returns/”,”applicableCountry”:”EG”,”returnPolicyCategory”:”https://schema.org/MerchantReturnFiniteReturnWindow”,”merchantReturnDays”:14,”refundType”:”https://schema.org/FullRefund”,”inStoreReturnsOffered”:false}