{"id":9,"date":"2026-07-19T11:21:50","date_gmt":"2026-07-19T08:21:50","guid":{"rendered":"https:\/\/jmaloo.com\/?page_id=9"},"modified":"2026-08-21T23:53:26","modified_gmt":"2026-08-21T20:53:26","slug":"refund_returns","status":"publish","type":"page","link":"https:\/\/jmaloo.com\/ar\/refund_returns\/","title":{"rendered":"\u0633\u064a\u0627\u0633\u0629 \u0627\u0644\u0627\u0633\u062a\u0631\u062c\u0627\u0639 \u0648\u0627\u0644\u0627\u0633\u062a\u0628\u062f\u0627\u0644"},"content":{"rendered":"\n<style id=\"jmr-style\">\n#jmr{--p:#4A2B5F;--pd:#2E1B3D;--g:#C9962E;--ink:#241730;--mut:#6B5C77;--ln:#EDE6F2;font-family:Quicksand,sans-serif;color:var(--ink)}\n#jmr *{box-sizing:border-box}\n#jmr h1,#jmr h2{font-weight:700;line-height:1.2;margin:0;color:var(--ink)}\n#jmr .jmr-ic{display:inline-grid;place-items:center;width:44px;height:44px;border-radius:13px;flex:0 0 auto}\n#jmr .jmr-ic svg{width:22px;height:22px;display:block}\n#jmr .jmr-ic.s{width:28px;height:28px;border-radius:9px}#jmr 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icons, even grid) *\/\n.jm-trust > .jm-wrap{display:grid!important;grid-template-columns:repeat(4,minmax(0,1fr))!important;gap:10px 18px!important;align-items:stretch!important;padding:22px 26px!important}\n.jm-trust .jm-t{display:flex!important;align-items:center!important;gap:14px!important;min-height:64px!important;padding:10px 14px!important;border-radius:14px!important;background:rgba(255,255,255,.05)!important;border:1px solid rgba(255,255,255,.09)!important;min-width:0}\n.jm-trust .jm-t > i,.jm-trust .jm-t > span:first-child{flex:0 0 42px!important;width:42px!important;height:42px!important;border-radius:12px!important;display:grid!important;place-items:center!important;background:linear-gradient(140deg,#6B4483,#3A2050)!important;border:1px solid rgba(255,255,255,.16)!important;color:#fff!important}\n.jm-trust .jm-t svg,.jm-trust .jm-t svg *{fill:#fff!important;stroke:#fff!important;color:#fff!important}\n.jm-trust .jm-t svg{width:20px!important;height:20px!important}\n@media(max-width:980px){.jm-trust > .jm-wrap{grid-template-columns:repeat(2,minmax(0,1fr))!important}}\n@media(max-width:560px){.jm-trust > .jm-wrap{grid-template-columns:1fr!important}}\n<\/style>\n<style id=\"jmr-style2\">.entry-header,h1.entry-title,.ast-single-post-order{display:none!important}#jmr .jmr-track a{white-space:nowrap}#jmr .jmr-track a svg{width:17px;height:17px}#jmr .jmr-btn span{white-space:nowrap}<\/style>\n<!-- WhatsApp: replace \/contact-2\/ on the buttons below with https:\/\/wa.me\/20XXXXXXXXXX once the number is confirmed -->\n<div id=\"jmr\" dir=\"ltr\" lang=\"en\">\n\n<header class=\"jmr-hero\"><div>\n<p class=\"jmr-eb\" data-en=\"Help &amp; Info \u00b7 Updated 20 Aug 2026\" data-ar=\"\u0627\u0644\u0645\u0633\u0627\u0639\u062f\u0629 \u0648\u0627\u0644\u0645\u0639\u0644\u0648\u0645\u0627\u062a \u00b7 \u062a\u062d\u062f\u064a\u062b \u0662\u0660 \u0623\u063a\u0633\u0637\u0633 \u0662\u0660\u0662\u0666\">Help &amp; Info \u00b7 Updated 20 Aug 2026<\/p>\n<h1 data-en=\"Easy 14-Day Returns &amp; Refunds\" data-ar=\"\u0625\u0631\u062c\u0627\u0639 \u0648\u0627\u0633\u062a\u0631\u062f\u0627\u062f \u0633\u0647\u0644 \u062e\u0644\u0627\u0644 \u0661\u0664 \u064a\u0648\u0645\">Easy 14-Day Returns &amp; Refunds<\/h1>\n<p class=\"jmr-sub\" data-en=\"Not happy with your order? If it is unopened and still sealed, you have 14 days from delivery to return or exchange it \u2014 anywhere in Egypt.\" data-ar=\"\u0645\u0634 \u0645\u0646\u0627\u0633\u0628\u061f \u0644\u0648 \u0627\u0644\u0645\u0646\u062a\u062c \u0645\u0642\u0641\u0648\u0644 \u0648\u0628\u0627\u0644\u062e\u062a\u0645 \u0627\u0644\u0623\u0635\u0644\u064a\u060c \u0639\u0646\u062f\u0643 \u0661\u0664 \u064a\u0648\u0645 \u0645\u0646 \u062a\u0627\u0631\u064a\u062e \u0627\u0644\u0627\u0633\u062a\u0644\u0627\u0645 \u062a\u0631\u062c\u0651\u0639\u0647 \u0623\u0648 \u062a\u0633\u062a\u0628\u062f\u0644\u0647 \u2014 \u0641\u064a \u0643\u0644 \u0645\u062d\u0627\u0641\u0638\u0627\u062a \u0645\u0635\u0631.\">Not happy with your order? If it is unopened and still sealed, you have 14 days from delivery to return or exchange it \u2014 anywhere in Egypt.<\/p>\n<ul class=\"jmr-chips\"><li><span class=\"jmr-ic gl s\"><svg viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"#fff\" stroke-width=\"1.85\" stroke-linecap=\"round\" stroke-linejoin=\"round\" aria-hidden=\"true\"><circle cx=\"12\" cy=\"12\" r=\"9\"\/><path d=\"M12 7v5l3 2\"\/><\/svg><\/span><b data-en=\"14 days to return\" data-ar=\"\u0661\u0664 \u064a\u0648\u0645 \u0644\u0644\u0625\u0631\u062c\u0627\u0639\">14 days to return<\/b><\/li><li><span class=\"jmr-ic gl s\"><svg viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"#fff\" stroke-width=\"1.85\" stroke-linecap=\"round\" stroke-linejoin=\"round\" aria-hidden=\"true\"><path d=\"M21 8v11a1 1 0 0 1-1 1H4a1 1 0 0 1-1-1V8\"\/><path d=\"M2 4.5h20V8H2z\"\/><path d=\"M12 8v12\"\/><\/svg><\/span><b data-en=\"Report damage in 7 days\" data-ar=\"\u0628\u0644\u0651\u063a \u0639\u0646 \u0627\u0644\u062a\u0644\u0641 \u062e\u0644\u0627\u0644 \u0667 \u0623\u064a\u0627\u0645\">Report damage in 7 days<\/b><\/li><li><span class=\"jmr-ic gl s\"><svg viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"#fff\" stroke-width=\"1.85\" stroke-linecap=\"round\" stroke-linejoin=\"round\" aria-hidden=\"true\"><rect x=\"2\" y=\"6\" width=\"20\" height=\"12\" rx=\"2\"\/><circle cx=\"12\" cy=\"12\" r=\"2.6\"\/><\/svg><\/span><b data-en=\"Cash-on-delivery refunds\" data-ar=\"\u0627\u0633\u062a\u0631\u062f\u0627\u062f \u0644\u0644\u062f\u0641\u0639 \u0639\u0646\u062f \u0627\u0644\u0627\u0633\u062a\u0644\u0627\u0645\">Cash-on-delivery refunds<\/b><\/li><li><span class=\"jmr-ic gl s\"><svg viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"#fff\" stroke-width=\"1.85\" stroke-linecap=\"round\" stroke-linejoin=\"round\" aria-hidden=\"true\"><path d=\"M12 3l7 3v6c0 4.2-2.9 7.6-7 9-4.1-1.4-7-4.8-7-9V6z\"\/><path d=\"M9 12l2 2 4-4\"\/><\/svg><\/span><b data-en=\"100% authentic\" data-ar=\"\u0661\u0660\u0660\u066a \u0623\u0635\u0644\u064a\">100% authentic<\/b><\/li><\/ul>\n<div class=\"jmr-acts\">\n<a class=\"jmr-btn gold\" href=\"#jmr-start\"><svg viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"#fff\" stroke-width=\"1.85\" stroke-linecap=\"round\" stroke-linejoin=\"round\" aria-hidden=\"true\"><path d=\"M9 14L4 9l5-5\"\/><path d=\"M4 9h10a6 6 0 0 1 0 12H8\"\/><\/svg><span data-en=\"Start a return\" data-ar=\"\u0627\u0628\u062f\u0623 \u0627\u0644\u0625\u0631\u062c\u0627\u0639\">Start a return<\/span><\/a>\n<a class=\"jmr-btn gh\" href=\"\/contact-2\/\"><svg viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"#fff\" stroke-width=\"1.85\" stroke-linecap=\"round\" stroke-linejoin=\"round\" aria-hidden=\"true\"><path d=\"M12 21s-6.5-5.6-6.5-11a6.5 6.5 0 1 1 13 0c0 5.4-6.5 11-6.5 11z\"\/><circle cx=\"12\" cy=\"10\" r=\"2.4\"\/><\/svg><span data-en=\"Contact support\" data-ar=\"\u0627\u062a\u0635\u0644 \u0628\u0627\u0644\u062f\u0639\u0645\">Contact support<\/span><\/a>\n<\/div><\/div>\n<aside class=\"jmr-track\"><h2><span class=\"jmr-ic p s\"><svg viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"#fff\" stroke-width=\"1.85\" stroke-linecap=\"round\" stroke-linejoin=\"round\" aria-hidden=\"true\"><circle cx=\"11\" cy=\"11\" r=\"6\"\/><path d=\"M20 20l-4.6-4.6\"\/><\/svg><\/span><span data-en=\"Track your order\" data-ar=\"\u062a\u062a\u0628\u0651\u0639 \u0637\u0644\u0628\u0643\">Track your order<\/span><\/h2>\n<p data-en=\"Check where your parcel is before starting a return \u2014 most questions are answered there.\" data-ar=\"\u0627\u0637\u0645\u0646 \u0639\u0644\u0649 \u0645\u0643\u0627\u0646 \u0627\u0644\u0637\u0644\u0628 \u0642\u0628\u0644 \u0645\u0627 \u062a\u0628\u062f\u0623 \u0627\u0644\u0625\u0631\u062c\u0627\u0639 \u2014 \u0623\u063a\u0644\u0628 \u0627\u0644\u0623\u0633\u0626\u0644\u0629 \u0628\u062a\u062a\u062d\u0644 \u0645\u0646 \u0647\u0646\u0627.\">Check where your parcel is before starting a return \u2014 most questions are answered there.<\/p>\n<a href=\"\/my-account-2\/orders\/\"><svg viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"#fff\" stroke-width=\"1.85\" stroke-linecap=\"round\" stroke-linejoin=\"round\" aria-hidden=\"true\"><circle cx=\"11\" cy=\"11\" r=\"6\"\/><path d=\"M20 20l-4.6-4.6\"\/><\/svg><span data-en=\"View my orders\" data-ar=\"\u0627\u0639\u0631\u0636 \u0637\u0644\u0628\u0627\u062a\u064a\">View my orders<\/span><\/a><\/aside>\n<\/header>\n<ul class=\"jmr-trust\">\n<li><span class=\"jmr-ic p\"><svg viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"#fff\" stroke-width=\"1.85\" stroke-linecap=\"round\" stroke-linejoin=\"round\" aria-hidden=\"true\"><path d=\"M12 3l7 3v6c0 4.2-2.9 7.6-7 9-4.1-1.4-7-4.8-7-9V6z\"\/><path d=\"M9 12l2 2 4-4\"\/><\/svg><\/span><div><b data-en=\"100% Authentic Guarantee\" data-ar=\"\u0636\u0645\u0627\u0646 \u0661\u0660\u0660\u066a \u0623\u0635\u0644\u064a\">100% Authentic Guarantee<\/b><i data-en=\"Sourced from official distributors\" data-ar=\"\u0645\u0646 \u0645\u0648\u0632\u0639\u064a\u0646 \u0631\u0633\u0645\u064a\u064a\u0646\">Sourced from official distributors<\/i><\/div><\/li>\n<li><span class=\"jmr-ic p\"><svg viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"#fff\" stroke-width=\"1.85\" stroke-linecap=\"round\" stroke-linejoin=\"round\" aria-hidden=\"true\"><path d=\"M3 7h11v9H3z\"\/><path d=\"M14 10h4l3 3v3h-7z\"\/><circle cx=\"7\" cy=\"18.2\" r=\"1.7\"\/><circle cx=\"17\" cy=\"18.2\" r=\"1.7\"\/><\/svg><\/span><div><b data-en=\"Free delivery over 1,500 EGP\" data-ar=\"\u0634\u062d\u0646 \u0645\u062c\u0627\u0646\u064a \u0641\u0648\u0642 \u0661\u0665\u0660\u0660 \u062c\u0646\u064a\u0647\">Free delivery over 1,500 EGP<\/b><i data-en=\"All governorates\" data-ar=\"\u0644\u0643\u0644 \u0627\u0644\u0645\u062d\u0627\u0641\u0638\u0627\u062a\">All governorates<\/i><\/div><\/li>\n<li><span class=\"jmr-ic p\"><svg viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"#fff\" stroke-width=\"1.85\" stroke-linecap=\"round\" stroke-linejoin=\"round\" aria-hidden=\"true\"><rect x=\"2\" y=\"6\" width=\"20\" height=\"12\" rx=\"2\"\/><circle cx=\"12\" cy=\"12\" r=\"2.6\"\/><\/svg><\/span><div><b data-en=\"Cash on Delivery\" data-ar=\"\u0627\u0644\u062f\u0641\u0639 \u0639\u0646\u062f \u0627\u0644\u0627\u0633\u062a\u0644\u0627\u0645\">Cash on Delivery<\/b><i data-en=\"Pay only when it arrives\" data-ar=\"\u0627\u062f\u0641\u0639 \u0644\u0645\u0627 \u064a\u0648\u0635\u0644\u0643\">Pay only when it arrives<\/i><\/div><\/li>\n<li><span class=\"jmr-ic p\"><svg viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"#fff\" stroke-width=\"1.85\" stroke-linecap=\"round\" stroke-linejoin=\"round\" aria-hidden=\"true\"><path d=\"M9 14L4 9l5-5\"\/><path d=\"M4 9h10a6 6 0 0 1 0 12H8\"\/><\/svg><\/span><div><b data-en=\"14-Day Easy Returns\" data-ar=\"\u0625\u0631\u062c\u0627\u0639 \u062e\u0644\u0627\u0644 \u0661\u0664 \u064a\u0648\u0645\">14-Day Easy Returns<\/b><i data-en=\"Unopened &amp; sealed items\" data-ar=\"\u0644\u0644\u0645\u0646\u062a\u062c\u0627\u062a \u0627\u0644\u0645\u0642\u0641\u0648\u0644\u0629\">Unopened &amp; sealed items<\/i><\/div><\/li>\n<\/ul>\n<div class=\"jmr-grid\">\n<nav class=\"jmr-toc\"><p data-en=\"On this page\" data-ar=\"\u0641\u064a \u0627\u0644\u0635\u0641\u062d\u0629\">On this page<\/p>\n<a class=\"on\" href=\"#jmr-ov\" data-en=\"Overview\" data-ar=\"\u0646\u0638\u0631\u0629 \u0639\u0627\u0645\u0629\">Overview<\/a><a href=\"#jmr-el\" data-en=\"What can be returned\" data-ar=\"\u0627\u0644\u0644\u064a \u064a\u0646\u0641\u0639 \u064a\u0631\u062c\u0639\">What can be returned<\/a><a href=\"#jmr-dm\" data-en=\"Damaged or wrong item\" data-ar=\"\u0645\u0646\u062a\u062c \u062a\u0627\u0644\u0641 \u0623\u0648 \u062e\u0637\u0623\">Damaged or wrong item<\/a><a href=\"#jmr-rf\" data-en=\"Refunds &amp; timings\" data-ar=\"\u0627\u0644\u0627\u0633\u062a\u0631\u062f\u0627\u062f \u0648\u0627\u0644\u0645\u0648\u0627\u0639\u064a\u062f\">Refunds &amp; timings<\/a><a href=\"#jmr-cx\" data-en=\"Cancel or change an order\" data-ar=\"\u0625\u0644\u063a\u0627\u0621 \u0623\u0648 \u062a\u0639\u062f\u064a\u0644 \u0627\u0644\u0637\u0644\u0628\">Cancel or change an order<\/a><a href=\"#jmr-start\" data-en=\"How to start a return\" data-ar=\"\u0637\u0631\u064a\u0642\u0629 \u0628\u062f\u0621 \u0627\u0644\u0625\u0631\u062c\u0627\u0639\">How to start a return<\/a><a href=\"#jmr-faq\" data-en=\"FAQ\" data-ar=\"\u0623\u0633\u0626\u0644\u0629 \u0634\u0627\u0626\u0639\u0629\">FAQ<\/a><\/nav>\n<main>\n<section class=\"jmr-card\" id=\"jmr-ov\"><h2 data-en=\"Overview\" data-ar=\"\u0646\u0638\u0631\u0629 \u0639\u0627\u0645\u0629\">Overview<\/h2>\n<p data-en=\"Applies to orders placed on jmaloo.com and delivered inside Egypt.\" data-ar=\"\u062a\u0646\u0637\u0628\u0642 \u0639\u0644\u0649 \u0627\u0644\u0637\u0644\u0628\u0627\u062a \u0627\u0644\u0645\u0642\u062f\u0645\u0629 \u0639\u0644\u0649 jmaloo.com \u0648\u0627\u0644\u0645\u0633\u0644\u0651\u0645\u0629 \u062f\u0627\u062e\u0644 \u0645\u0635\u0631.\">Applies to orders placed on jmaloo.com and delivered inside Egypt.<\/p>\n<p data-en=\"We want you to love what you ordered. Because we sell fragrance, skincare and cosmetics, hygiene rules mean we can only accept items back while they are still unopened and sealed.\" data-ar=\"\u0646\u062d\u0628 \u0625\u0646\u0643 \u062a\u0643\u0648\u0646 \u0645\u0628\u0633\u0648\u0637 \u0628\u0627\u0644\u0644\u064a \u0637\u0644\u0628\u062a\u0647. \u0648\u0628\u0645\u0627 \u0625\u0646\u0646\u0627 \u0646\u0628\u064a\u0639 \u0639\u0637\u0648\u0631 \u0648\u0645\u0633\u062a\u062d\u0636\u0631\u0627\u062a \u062a\u062c\u0645\u064a\u0644 \u0648\u0639\u0646\u0627\u064a\u0629 \u0628\u0627\u0644\u0628\u0634\u0631\u0629\u060c \u0641\u0642\u0648\u0627\u0639\u062f \u0627\u0644\u0646\u0638\u0627\u0641\u0629 \u062a\u0633\u0645\u062d \u0644\u0646\u0627 \u0628\u0627\u0633\u062a\u0644\u0627\u0645 \u0627\u0644\u0645\u0646\u062a\u062c\u0627\u062a \u0648\u0647\u064a \u0645\u0642\u0641\u0648\u0644\u0629 \u0648\u0628\u0627\u0644\u062e\u062a\u0645 \u0627\u0644\u0623\u0635\u0644\u064a \u0641\u0642\u0637.\">We want you to love what you ordered. Because we sell fragrance, skincare and cosmetics, hygiene rules mean we can only accept items back while they are still unopened and sealed.<\/p><\/section>\n<section class=\"jmr-card\" id=\"jmr-el\"><h2 data-en=\"What can and cannot be returned\" data-ar=\"\u0627\u0644\u0644\u064a \u064a\u0646\u0641\u0639 \u0648\u0645\u0627 \u064a\u0646\u0641\u0639\u0634 \u064a\u0631\u062c\u0639\">What can and cannot be returned<\/h2>\n<div class=\"jmr-cols\">\n<div class=\"jmr-col ok\"><p class=\"jmr-colh\"><span class=\"jmr-ic gr s\"><svg viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"#fff\" stroke-width=\"1.85\" stroke-linecap=\"round\" stroke-linejoin=\"round\" aria-hidden=\"true\"><path d=\"M5 13l4 4L19 7\"\/><\/svg><\/span><span data-en=\"Eligible for return\" data-ar=\"\u064a\u0646\u0641\u0639 \u0627\u0644\u0625\u0631\u062c\u0627\u0639\">Eligible for return<\/span><\/p><ul>\n<li data-en=\"Unused and in the same condition you received it\" data-ar=\"\u063a\u064a\u0631 \u0645\u0633\u062a\u062e\u062f\u0645 \u0648\u0628\u0646\u0641\u0633 \u0627\u0644\u062d\u0627\u0644\u0629 \u0627\u0644\u0644\u064a \u0648\u0635\u0644\u0643 \u0628\u0647\u0627\">Unused and in the same condition you received it<\/li><li data-en=\"Unopened, with the original seal intact\" data-ar=\"\u0645\u0642\u0641\u0648\u0644 \u0648\u0628\u0627\u0644\u062e\u062a\u0645 \u0627\u0644\u0623\u0635\u0644\u064a \u0633\u0644\u064a\u0645\">Unopened, with the original seal intact<\/li><li data-en=\"In its original packaging with all inserts\" data-ar=\"\u0641\u064a \u0639\u0628\u0648\u062a\u0647 \u0627\u0644\u0623\u0635\u0644\u064a\u0629 \u0628\u0643\u0644 \u0645\u062d\u062a\u0648\u064a\u0627\u062a\u0647\u0627\">In its original packaging with all inserts<\/li><li data-en=\"With the order number or proof of purchase\" data-ar=\"\u0645\u0639 \u0631\u0642\u0645 \u0627\u0644\u0637\u0644\u0628 \u0623\u0648 \u0625\u062b\u0628\u0627\u062a \u0627\u0644\u0634\u0631\u0627\u0621\">With the order number or proof of purchase<\/li><li data-en=\"Requested within 14 days of delivery\" data-ar=\"\u0627\u0644\u0637\u0644\u0628 \u062e\u0644\u0627\u0644 \u0661\u0664 \u064a\u0648\u0645 \u0645\u0646 \u0627\u0644\u0627\u0633\u062a\u0644\u0627\u0645\">Requested within 14 days of delivery<\/li><\/ul><\/div>\n<div class=\"jmr-col no\"><p class=\"jmr-colh\"><span class=\"jmr-ic rd s\"><svg viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"#fff\" stroke-width=\"1.85\" stroke-linecap=\"round\" stroke-linejoin=\"round\" aria-hidden=\"true\"><path d=\"M6 6l12 12M18 6L6 18\"\/><\/svg><\/span><span data-en=\"Not eligible\" data-ar=\"\u0645\u0627 \u064a\u0646\u0641\u0639\u0634 \u0627\u0644\u0625\u0631\u062c\u0627\u0639\">Not eligible<\/span><\/p><ul>\n<li data-en=\"Opened or used fragrance, cosmetics, skincare, hair or body care\" data-ar=\"\u0639\u0637\u0648\u0631 \u0623\u0648 \u0645\u0643\u064a\u0627\u062c \u0623\u0648 \u0639\u0646\u0627\u064a\u0629 \u0628\u0627\u0644\u0628\u0634\u0631\u0629 \u0648\u0627\u0644\u0634\u0639\u0631 \u0648\u0627\u0644\u062c\u0633\u0645 \u0645\u0641\u062a\u0648\u062d\u0629 \u0623\u0648 \u0645\u0633\u062a\u062e\u062f\u0645\u0629\">Opened or used fragrance, cosmetics, skincare, hair or body care<\/li><li data-en=\"Removed seals or damaged packaging\" data-ar=\"\u062e\u062a\u0645 \u0645\u0641\u0643\u0648\u0643 \u0623\u0648 \u0639\u0628\u0648\u0629 \u062a\u0627\u0644\u0641\u0629\">Removed seals or damaged packaging<\/li><li data-en=\"Damage from misuse or improper storage\" data-ar=\"\u062a\u0644\u0641 \u0628\u0633\u0628\u0628 \u0633\u0648\u0621 \u0627\u0644\u0627\u0633\u062a\u062e\u062f\u0627\u0645 \u0623\u0648 \u0627\u0644\u062a\u062e\u0632\u064a\u0646\">Damage from misuse or improper storage<\/li><li data-en=\"Personalised products\" data-ar=\"\u0645\u0646\u062a\u062c\u0627\u062a \u0645\u062e\u0635\u0651\u0635\u0629 \u0628\u0627\u0644\u0637\u0644\u0628\">Personalised products<\/li><li data-en=\"Items that cannot be restored to original condition\" data-ar=\"\u0645\u0646\u062a\u062c\u0627\u062a \u0644\u0627 \u064a\u0645\u0643\u0646 \u0625\u0639\u0627\u062f\u062a\u0647\u0627 \u0644\u062d\u0627\u0644\u062a\u0647\u0627 \u0627\u0644\u0623\u0635\u0644\u064a\u0629\">Items that cannot be restored to original condition<\/li><\/ul><\/div><\/div>\n<p class=\"jmr-note\"><span class=\"jmr-ic gd s\"><svg viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"#fff\" stroke-width=\"1.85\" stroke-linecap=\"round\" stroke-linejoin=\"round\" aria-hidden=\"true\"><circle cx=\"12\" cy=\"12\" r=\"9\"\/><path d=\"M12 8h.01M11 12h1v5h1\"\/><\/svg><\/span><span data-en=\"Why the seal matters: beauty products cannot be resold once opened, so sealed-only returns keep every item you buy from us genuinely new and safe.\" data-ar=\"\u0644\u064a\u0647 \u0627\u0644\u062e\u062a\u0645 \u0645\u0647\u0645\u061f \u0645\u0646\u062a\u062c\u0627\u062a \u0627\u0644\u062a\u062c\u0645\u064a\u0644 \u0645\u0627 \u064a\u0646\u0641\u0639\u0634 \u062a\u064f\u0628\u0627\u0639 \u062a\u0627\u0646\u064a \u0628\u0639\u062f \u0641\u062a\u062d\u0647\u0627\u060c \u0641\u0642\u0628\u0648\u0644 \u0627\u0644\u0645\u0642\u0641\u0648\u0644 \u0641\u0642\u0637 \u0647\u0648 \u0627\u0644\u0644\u064a \u064a\u0636\u0645\u0646 \u0625\u0646 \u0643\u0644 \u0645\u0646\u062a\u062c \u062a\u0634\u062a\u0631\u064a\u0647 \u0645\u0646\u0651\u0627 \u062c\u062f\u064a\u062f \u0648\u0622\u0645\u0646 \u0641\u0639\u0644\u064b\u0627.\">Why the seal matters: beauty products cannot be resold once opened, so sealed-only returns keep every item you buy from us genuinely new and safe.<\/span><\/p><\/section>\n<section class=\"jmr-card\" id=\"jmr-dm\"><h2 data-en=\"Damaged, defective or incorrect items\" data-ar=\"\u0645\u0646\u062a\u062c \u062a\u0627\u0644\u0641 \u0623\u0648 \u0645\u0639\u064a\u0628 \u0623\u0648 \u062e\u0637\u0623\">Damaged, defective or incorrect items<\/h2>\n<p data-en=\"Received something broken, expired or not what you ordered? Tell us within 7 days of delivery and we will replace it or refund you in full \u2014 at no cost to you.\" data-ar=\"\u0648\u0635\u0644\u0643 \u0645\u0646\u062a\u062c \u0645\u0643\u0633\u0648\u0631 \u0623\u0648 \u0645\u0646\u062a\u0647\u064a \u0627\u0644\u0635\u0644\u0627\u062d\u064a\u0629 \u0623\u0648 \u0645\u062e\u062a\u0644\u0641 \u0639\u0646 \u0637\u0644\u0628\u0643\u061f \u0628\u0644\u0651\u063a\u0646\u0627 \u062e\u0644\u0627\u0644 \u0667 \u0623\u064a\u0627\u0645 \u0645\u0646 \u0627\u0644\u0627\u0633\u062a\u0644\u0627\u0645 \u0648\u0647\u0646\u0633\u062a\u0628\u062f\u0644\u0647 \u0623\u0648 \u0646\u0631\u062f \u0644\u0643 \u0627\u0644\u0645\u0628\u0644\u063a \u0643\u0627\u0645\u0644 \u2014 \u0628\u062f\u0648\u0646 \u0623\u064a \u062a\u0643\u0644\u0641\u0629 \u0639\u0644\u064a\u0643.\">Received something broken, expired or not what you ordered? Tell us within 7 days of delivery and we will replace it or refund you in full \u2014 at no cost to you.<\/p>\n<ul class=\"jmr-checks\"><li data-en=\"Your order number\" data-ar=\"\u0631\u0642\u0645 \u0627\u0644\u0637\u0644\u0628\">Your order number<\/li><li data-en=\"Clear photos or a short video of the item\" data-ar=\"\u0635\u0648\u0631 \u0648\u0627\u0636\u062d\u0629 \u0623\u0648 \u0641\u064a\u062f\u064a\u0648 \u0642\u0635\u064a\u0631 \u0644\u0644\u0645\u0646\u062a\u062c\">Clear photos or a short video of the item<\/li><li data-en=\"Photos of the outer and inner packaging\" data-ar=\"\u0635\u0648\u0631 \u0627\u0644\u0639\u0628\u0648\u0629 \u0627\u0644\u062e\u0627\u0631\u062c\u064a\u0629 \u0648\u0627\u0644\u062f\u0627\u062e\u0644\u064a\u0629\">Photos of the outer and inner packaging<\/li><li data-en=\"A short description of the issue\" data-ar=\"\u0648\u0635\u0641 \u0645\u062e\u062a\u0635\u0631 \u0644\u0644\u0645\u0634\u0643\u0644\u0629\">A short description of the issue<\/li><\/ul><\/section>\n<section class=\"jmr-card\" id=\"jmr-rf\"><h2 data-en=\"Refunds &amp; timings\" data-ar=\"\u0627\u0644\u0627\u0633\u062a\u0631\u062f\u0627\u062f \u0648\u0627\u0644\u0645\u0648\u0627\u0639\u064a\u062f\">Refunds &amp; timings<\/h2>\n<ul class=\"jmr-steps\"><li><span class=\"jmr-ic p\"><svg viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"#fff\" stroke-width=\"1.85\" stroke-linecap=\"round\" stroke-linejoin=\"round\" aria-hidden=\"true\"><circle cx=\"11\" cy=\"11\" r=\"6\"\/><path d=\"M20 20l-4.6-4.6\"\/><\/svg><\/span><b data-en=\"Inspection\" data-ar=\"\u0627\u0644\u0641\u062d\u0635\">Inspection<\/b><i data-en=\"We check the returned item after we receive it.\" data-ar=\"\u0646\u0641\u062d\u0635 \u0627\u0644\u0645\u0646\u062a\u062c \u0628\u0639\u062f \u0627\u0633\u062a\u0644\u0627\u0645\u0647.\">We check the returned item after we receive it.<\/i><\/li><li><span class=\"jmr-ic p\"><svg viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"#fff\" stroke-width=\"1.85\" stroke-linecap=\"round\" stroke-linejoin=\"round\" aria-hidden=\"true\"><path d=\"M4 12l5 5L20 6\"\/><\/svg><\/span><b data-en=\"Approval\" data-ar=\"\u0627\u0644\u0645\u0648\u0627\u0641\u0642\u0629\">Approval<\/b><i data-en=\"We contact you to confirm whether the refund is approved.\" data-ar=\"\u0646\u062a\u0648\u0627\u0635\u0644 \u0645\u0639\u0643 \u0644\u062a\u0623\u0643\u064a\u062f \u0627\u0644\u0645\u0648\u0627\u0641\u0642\u0629 \u0639\u0644\u0649 \u0627\u0644\u0627\u0633\u062a\u0631\u062f\u0627\u062f.\">We contact you to confirm whether the refund is approved.<\/i><\/li><li><span class=\"jmr-ic p\"><svg viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"#fff\" stroke-width=\"1.85\" stroke-linecap=\"round\" stroke-linejoin=\"round\" aria-hidden=\"true\"><rect x=\"2\" y=\"6\" width=\"20\" height=\"12\" rx=\"2\"\/><circle cx=\"12\" cy=\"12\" r=\"2.6\"\/><\/svg><\/span><b data-en=\"Money back\" data-ar=\"\u0631\u062f \u0627\u0644\u0645\u0628\u0644\u063a\">Money back<\/b><i data-en=\"Refunded to your original payment method where possible. Cash-on-delivery orders are arranged by our team.\" data-ar=\"\u064a\u064f\u0631\u062f \u0628\u0646\u0641\u0633 \u0648\u0633\u064a\u0644\u0629 \u0627\u0644\u062f\u0641\u0639 \u0627\u0644\u0623\u0635\u0644\u064a\u0629 \u0625\u0646 \u0623\u0645\u0643\u0646. \u0648\u0637\u0644\u0628\u0627\u062a \u0627\u0644\u062f\u0641\u0639 \u0639\u0646\u062f \u0627\u0644\u0627\u0633\u062a\u0644\u0627\u0645 \u064a\u0631\u062a\u0651\u0628\u0647\u0627 \u0641\u0631\u064a\u0642\u0646\u0627 \u0645\u0639\u0643.\">Refunded to your original payment method where possible. Cash-on-delivery orders are arranged by our team.<\/i><\/li><\/ul><\/section>\n<section class=\"jmr-card\" id=\"jmr-cx\"><h2 data-en=\"Cancel or change an order\" data-ar=\"\u0625\u0644\u063a\u0627\u0621 \u0623\u0648 \u062a\u0639\u062f\u064a\u0644 \u0627\u0644\u0637\u0644\u0628\">Cancel or change an order<\/h2>\n<p data-en=\"You can change or cancel any time before your order is dispatched. Once it has been handed to the shipping company we usually cannot stop it \u2014 but you can still use the 14-day return above.\" data-ar=\"\u064a\u0646\u0641\u0639 \u062a\u0639\u062f\u0651\u0644 \u0623\u0648 \u062a\u0644\u063a\u064a \u0641\u064a \u0623\u064a \u0648\u0642\u062a \u0642\u0628\u0644 \u0634\u062d\u0646 \u0627\u0644\u0637\u0644\u0628. \u0648\u0628\u0639\u062f \u062a\u0633\u0644\u064a\u0645\u0647 \u0644\u0634\u0631\u0643\u0629 \u0627\u0644\u0634\u062d\u0646 \u063a\u0627\u0644\u0628\u064b\u0627 \u0645\u0627 \u0646\u0642\u062f\u0631 \u0646\u0648\u0642\u0641\u0647 \u2014 \u0644\u0643\u0646 \u064a\u0638\u0644 \u0639\u0646\u062f\u0643 \u062d\u0642 \u0627\u0644\u0625\u0631\u062c\u0627\u0639 \u062e\u0644\u0627\u0644 \u0661\u0664 \u064a\u0648\u0645.\">You can change or cancel any time before your order is dispatched. Once it has been handed to the shipping company we usually cannot stop it \u2014 but you can still use the 14-day return above.<\/p><\/section>\n<section class=\"jmr-card\" id=\"jmr-start\"><h2 data-en=\"How to start a return\" data-ar=\"\u0637\u0631\u064a\u0642\u0629 \u0628\u062f\u0621 \u0627\u0644\u0625\u0631\u062c\u0627\u0639\">How to start a return<\/h2>\n<p data-en=\"Two minutes, no forms to print.\" data-ar=\"\u062f\u0642\u064a\u0642\u062a\u064a\u0646\u060c \u0648\u0628\u062f\u0648\u0646 \u0623\u064a \u0623\u0648\u0631\u0627\u0642 \u062a\u0637\u0628\u0639\u0647\u0627.\">Two minutes, no forms to print.<\/p>\n<div class=\"jmr-ways\">\n<a class=\"jmr-way\" href=\"\/contact-2\/\"><span class=\"jmr-ic p\"><svg viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"#fff\" stroke-width=\"1.85\" stroke-linecap=\"round\" stroke-linejoin=\"round\" aria-hidden=\"true\"><path d=\"M6 3h9l4 4v14H6z\"\/><path d=\"M9 11h7M9 15h5\"\/><\/svg><\/span><b data-en=\"Contact form\" data-ar=\"\u0646\u0645\u0648\u0630\u062c \u0627\u0644\u062a\u0648\u0627\u0635\u0644\">Contact form<\/b><i data-en=\"Send your order number and photos\" data-ar=\"\u0627\u0628\u0639\u062a \u0631\u0642\u0645 \u0627\u0644\u0637\u0644\u0628 \u0648\u0627\u0644\u0635\u0648\u0631\">Send your order number and photos<\/i><\/a>\n<a class=\"jmr-way\" href=\"mailto:info@jmaloo.com\"><span class=\"jmr-ic p\"><svg viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"#fff\" stroke-width=\"1.85\" stroke-linecap=\"round\" stroke-linejoin=\"round\" aria-hidden=\"true\"><rect x=\"3\" y=\"5\" width=\"18\" height=\"14\" rx=\"2\"\/><path d=\"M3 7.5l9 6 9-6\"\/><\/svg><\/span><b>info@jmaloo.com<\/b><i data-en=\"Email our support team\" data-ar=\"\u0631\u0627\u0633\u0644 \u0641\u0631\u064a\u0642 \u0627\u0644\u062f\u0639\u0645\">Email our support team<\/i><\/a>\n<a class=\"jmr-way\" href=\"\/my-account-2\/orders\/\"><span class=\"jmr-ic p\"><svg viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"#fff\" stroke-width=\"1.85\" stroke-linecap=\"round\" stroke-linejoin=\"round\" aria-hidden=\"true\"><circle cx=\"11\" cy=\"11\" r=\"6\"\/><path d=\"M20 20l-4.6-4.6\"\/><\/svg><\/span><b data-en=\"My orders\" data-ar=\"\u0637\u0644\u0628\u0627\u062a\u064a\">My orders<\/b><i data-en=\"Find your order number here\" data-ar=\"\u0647\u062a\u0644\u0627\u0642\u064a \u0631\u0642\u0645 \u0637\u0644\u0628\u0643 \u0647\u0646\u0627\">Find your order number here<\/i><\/a>\n<\/div><\/section>\n<section class=\"jmr-card\" id=\"jmr-faq\"><h2 data-en=\"Frequently asked questions\" data-ar=\"\u0623\u0633\u0626\u0644\u0629 \u0634\u0627\u0626\u0639\u0629\">Frequently asked questions<\/h2>\n<details open><summary><span data-en=\"How long do I have to return an item?\" data-ar=\"\u0639\u0646\u062f\u064a \u0643\u0627\u0645 \u064a\u0648\u0645 \u0623\u0631\u062c\u0651\u0639 \u0627\u0644\u0645\u0646\u062a\u062c\u061f\">How long do I have to return an item?<\/span><\/summary><p data-en=\"14 days from the delivery date, as long as the product is unused, unopened and in its original packaging with proof of purchase.\" data-ar=\"\u0661\u0664 \u064a\u0648\u0645 \u0645\u0646 \u062a\u0627\u0631\u064a\u062e \u0627\u0644\u0627\u0633\u062a\u0644\u0627\u0645\u060c \u0628\u0634\u0631\u0637 \u0625\u0646 \u0627\u0644\u0645\u0646\u062a\u062c \u063a\u064a\u0631 \u0645\u0633\u062a\u062e\u062f\u0645 \u0648\u0645\u0642\u0641\u0648\u0644 \u0648\u0641\u064a \u0639\u0628\u0648\u062a\u0647 \u0627\u0644\u0623\u0635\u0644\u064a\u0629 \u0645\u0639 \u0625\u062b\u0628\u0627\u062a \u0627\u0644\u0634\u0631\u0627\u0621.\">14 days from the delivery date, as long as the product is unused, unopened and in its original packaging with proof of purchase.<\/p><\/details>\n<details><summary><span data-en=\"Can I return an opened perfume or skincare product?\" data-ar=\"\u064a\u0646\u0641\u0639 \u0623\u0631\u062c\u0651\u0639 \u0639\u0637\u0631 \u0623\u0648 \u0645\u0646\u062a\u062c \u0639\u0646\u0627\u064a\u0629 \u0645\u0641\u062a\u0648\u062d\u061f\">Can I return an opened perfume or skincare product?<\/span><\/summary><p data-en=\"No, unless it arrived damaged, defective or incorrect. This is for hygiene and product safety.\" data-ar=\"\u0644\u0627\u060c \u0625\u0644\u0627 \u0644\u0648 \u0648\u0635\u0644 \u062a\u0627\u0644\u0641 \u0623\u0648 \u0645\u0639\u064a\u0628 \u0623\u0648 \u062e\u0637\u0623. \u0648\u062f\u0647 \u0644\u0623\u0633\u0628\u0627\u0628 \u0627\u0644\u0646\u0638\u0627\u0641\u0629 \u0648\u0633\u0644\u0627\u0645\u0629 \u0627\u0644\u0645\u0646\u062a\u062c.\">No, unless it arrived damaged, defective or incorrect. This is for hygiene and product safety.<\/p><\/details>\n<details><summary><span data-en=\"Can I exchange instead of getting a refund?\" data-ar=\"\u064a\u0646\u0641\u0639 \u0623\u0633\u062a\u0628\u062f\u0644 \u0628\u062f\u0644 \u0627\u0644\u0627\u0633\u062a\u0631\u062f\u0627\u062f\u061f\">Can I exchange instead of getting a refund?<\/span><\/summary><p data-en=\"Yes, within the same 14-day window and subject to stock.\" data-ar=\"\u0623\u064a\u0648\u0647\u060c \u062e\u0644\u0627\u0644 \u0646\u0641\u0633 \u0645\u062f\u0629 \u0627\u0644\u0640\u0661\u0664 \u064a\u0648\u0645 \u0648\u062d\u0633\u0628 \u062a\u0648\u0641\u0631 \u0627\u0644\u0645\u062e\u0632\u0648\u0646.\">Yes, within the same 14-day window and subject to stock.<\/p><\/details>\n<details><summary><span data-en=\"I paid cash on delivery \u2014 how do I get my money?\" data-ar=\"\u062f\u0641\u0639\u062a \u0639\u0646\u062f \u0627\u0644\u0627\u0633\u062a\u0644\u0627\u0645 \u2014 \u0623\u0633\u062a\u0644\u0645 \u0641\u0644\u0648\u0633\u064a \u0625\u0632\u0627\u064a\u061f\">I paid cash on delivery \u2014 how do I get my money?<\/span><\/summary><p data-en=\"Our support team contacts you after inspection to arrange the refund.\" data-ar=\"\u0641\u0631\u064a\u0642 \u0627\u0644\u062f\u0639\u0645 \u064a\u062a\u0648\u0627\u0635\u0644 \u0645\u0639\u0643 \u0628\u0639\u062f \u0627\u0644\u0641\u062d\u0635 \u0644\u062a\u0631\u062a\u064a\u0628 \u0631\u062f \u0627\u0644\u0645\u0628\u0644\u063a.\">Our support team contacts you after inspection to arrange the refund.<\/p><\/details>\n<details><summary><span data-en=\"What if my item arrived damaged?\" data-ar=\"\u0644\u0648 \u0627\u0644\u0645\u0646\u062a\u062c \u0648\u0635\u0644 \u062a\u0627\u0644\u0641\u061f\">What if my item arrived damaged?<\/span><\/summary><p data-en=\"Contact us within 7 days of delivery with photos and we will arrange a replacement or refund at no extra cost.\" data-ar=\"\u062a\u0648\u0627\u0635\u0644 \u0645\u0639\u0646\u0627 \u062e\u0644\u0627\u0644 \u0667 \u0623\u064a\u0627\u0645 \u0645\u0646 \u0627\u0644\u0627\u0633\u062a\u0644\u0627\u0645 \u0628\u0627\u0644\u0635\u0648\u0631 \u0648\u0647\u0646\u0631\u062a\u0651\u0628 \u0627\u0633\u062a\u0628\u062f\u0627\u0644 \u0623\u0648 \u0627\u0633\u062a\u0631\u062f\u0627\u062f \u0628\u062f\u0648\u0646 \u0623\u064a \u062a\u0643\u0644\u0641\u0629 \u0625\u0636\u0627\u0641\u064a\u0629.\">Contact us within 7 days of delivery with photos and we will arrange a replacement or refund at no extra cost.<\/p><\/details>\n<\/section>\n<section class=\"jmr-cta\"><h2 data-en=\"Shop with total confidence\" data-ar=\"\u0627\u0634\u062a\u0631\u0650 \u0648\u0623\u0646\u062a \u0645\u0637\u0645\u0651\u0646 \u062a\u0645\u0627\u0645\u064b\u0627\">Shop with total confidence<\/h2>\n<p data-en=\"100% authentic products, cash on delivery, and a 14-day return window on sealed items.\" data-ar=\"\u0645\u0646\u062a\u062c\u0627\u062a \u0623\u0635\u0644\u064a\u0629 \u0661\u0660\u0660\u066a\u060c \u062f\u0641\u0639 \u0639\u0646\u062f \u0627\u0644\u0627\u0633\u062a\u0644\u0627\u0645\u060c \u0648\u0625\u0631\u062c\u0627\u0639 \u062e\u0644\u0627\u0644 \u0661\u0664 \u064a\u0648\u0645 \u0644\u0644\u0645\u0646\u062a\u062c\u0627\u062a \u0627\u0644\u0645\u0642\u0641\u0648\u0644\u0629.\">100% authentic products, cash on delivery, and a 14-day return window on sealed items.<\/p>\n<div class=\"jmr-acts c\"><a class=\"jmr-btn gold\" href=\"\/shop\/\"><span data-en=\"Shop best sellers\" data-ar=\"\u062a\u0633\u0648\u0651\u0642 \u0627\u0644\u0623\u0643\u062b\u0631 \u0645\u0628\u064a\u0639\u064b\u0627\">Shop best sellers<\/span><svg viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"#fff\" stroke-width=\"1.85\" stroke-linecap=\"round\" stroke-linejoin=\"round\" aria-hidden=\"true\"><path d=\"M5 12h14M13 6l6 6-6 6\"\/><\/svg><\/a><a class=\"jmr-btn gh\" href=\"\/contact-2\/\"><span data-en=\"Contact support\" data-ar=\"\u0627\u062a\u0635\u0644 \u0628\u0627\u0644\u062f\u0639\u0645\">Contact support<\/span><\/a><\/div><\/section>\n<\/main><\/div><\/div>\n\n<script>(function(){function jmrSet(l){var r=document.getElementById(\"jmr\");if(!r){return;}r.setAttribute(\"dir\",l===\"ar\"?\"rtl\":\"ltr\");r.setAttribute(\"lang\",l);var els=r.querySelectorAll(\"[data-en]\");for(var i=0;i<els.length;i++){var v=els[i].getAttribute(\"data-\"+l);if(v!==null){els[i].innerHTML=v;}}}function jmrDetect(){var h=document.documentElement;var lg=(h.getAttribute(\"lang\")||\"\").toLowerCase();var p=(location.pathname||\"\").toLowerCase();var bc=document.body?(\"\"+document.body.className):\"\";if(lg.indexOf(\"ar\")===0||p.indexOf(\"\/ar\/\")===0||p===\"\/ar\"||bc.indexOf(\"translatepress-ar\")>-1||bc.indexOf(\"translatepress-ar_\")>-1){jmrSet(\"ar\");}}if(document.readyState===\"loading\"){document.addEventListener(\"DOMContentLoaded\",jmrDetect,false);}else{jmrDetect();}document.addEventListener(\"click\",function(e){var t=e.target;if(!t||!t.getAttribute){return;}var l=t.getAttribute(\"data-l\");if(!l){return;}jmrSet(l);},false);})();<\/script>\n<script type=\"application\/ld+json\">{\"@context\":\"https:\/\/schema.org\",\"@type\":\"FAQPage\",\"mainEntity\":[{\"@type\":\"Question\",\"name\":\"How long do I have to return an item?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"14 days from the delivery date, as long as the product is unused, unopened and in its original packaging with proof of purchase.\"}},{\"@type\":\"Question\",\"name\":\"Can I return an opened perfume or skincare product?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"No, unless it arrived damaged, defective or incorrect. This is for hygiene and product safety.\"}},{\"@type\":\"Question\",\"name\":\"Can I exchange instead of getting a refund?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"Yes, within the same 14-day window and subject to stock.\"}},{\"@type\":\"Question\",\"name\":\"I paid cash on delivery, how do I get my money?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"Our support team contacts you after inspection to arrange the refund.\"}},{\"@type\":\"Question\",\"name\":\"What if my item arrived damaged?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"Contact us within 7 days of delivery with photos and we will arrange a replacement or refund at no extra cost.\"}}]}<\/script>\n<script type=\"application\/ld+json\">{\"@context\":\"https:\/\/schema.org\",\"@type\":\"MerchantReturnPolicy\",\"name\":\"Jmaloo Beauty Returns Policy\",\"url\":\"https:\/\/jmaloo.com\/refund_returns\/\",\"applicableCountry\":\"EG\",\"returnPolicyCategory\":\"https:\/\/schema.org\/MerchantReturnFiniteReturnWindow\",\"merchantReturnDays\":14,\"refundType\":\"https:\/\/schema.org\/FullRefund\",\"inStoreReturnsOffered\":false}<\/script>\n","protected":false},"excerpt":{"rendered":"<p>Help &amp; Info \u00b7 Updated 20 Aug 2026 Easy 14-Day Returns &amp; Refunds Not happy with your order? 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